On the VIP login page, click the "Forgot Password?" link. You will be prompted to enter your registered username or email. A secure link to reset your password will be sent to your registered email address.

For security reasons, some personal details cannot be changed directly. Please contact our Customer Support team with your account details and the information you wish to update. They will guide you through the secure verification process.

We support a wide range of secure payment methods popular in the Philippines, including GCash, PayMaya, and direct bank transfers from major local banks. All transactions are processed instantly and securely.

Withdrawal requests are typically processed by our finance team within 24 hours. The time it takes for the funds to appear in your account depends on the chosen payment method, but we prioritize fast and efficient transactions.

Yes. All our games are provided by certified and reputable software developers. They use a certified Random Number Generator (RNG) to ensure that all game outcomes are completely random and unbiased. We are committed to fair play.

Our platform is designed to handle disconnections. If you lose connection during a game, the game state is saved. When you reconnect, you can resume the game from where you left off. Any winnings from the round will be credited to your account automatically.